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Presents key principles of communication that support clear exchanges in a technical context and help engineers learn effective communication skills

Effective communication is a necessity for engineers. Even minor on-the-job misunderstandings can cost time, money, or worse. Yet even though recent studies show that improved communication makes for better engineers, the ability to speak clearly and listen carefully have historically been considered "soft skills" and are not typically or explicitly addressed in engineering programs.

Working from basic units called microskills, Effective Interpersonal and Team Communication Skills for Engineers shows readers, one step at a time, how to engage, listen, manage conflict, and influence others with highly constructive, repeatable communication exchanges.

This career-enhancing handbook:

Presents communication skills for both technical issues and social situations in an engineering context
Breaks skills down to elemental usage forms as microskills
Includes plenty of practice exercises, case studies, and self-assessment tools
Helps develop higher-level skills for more complex situations, such as dealing with confrontation and conflict negotiation
Features a direct, user-friendly, practice-oriented format

Effective Interpersonal and Team Communication Skills for Engineers is a must-have guide for professionals and an important supplement for engineering programs at all levels.

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本の長さ

142ページ
言語

英語
出版社

IEEE
発売日

2013/3/11
寸法

16 x 1.27 x 22.86 cm
ISBN-10

1118317092
ISBN-13

978-1118317099
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商品の説明

著者について

CLIFFORD A. WHITCOMB, PhD, CSEP, is Professor and Chair of the Systems Engineering Department at the Naval Postgraduate School, Monterey, California. He has over thirty years' leadership experience in teaching, research, and implementation of system engineering and product development for government and industry. His current research involves the development and assessment of executable architectures for combatant ship, unmanned vehicle, and information technology systems and systems of systems.

LESLIE E. WHITCOMB, MSc, is an educator and facilitator with twenty-five years' experience in education and counseling. She has developed curricula for and implemented practice of multicultural microskills counseling and education practices in a diversity of settings.

登録情報

出版社 ‏ : ‎ IEEE (2013/3/11)
発売日 ‏ : ‎ 2013/3/11
言語 ‏ : ‎ 英語
ペーパーバック ‏ : ‎ 142ページ
ISBN-10 ‏ : ‎ 1118317092
ISBN-13 ‏ : ‎ 978-1118317099
寸法 ‏ : ‎ 16 x 1.27 x 22.86 cm

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Clifford A. Whitcomb

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Corina White

Great Tool to Have!!!

2013年7月10日にアメリカ合衆国でレビュー済み

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This book is an easy read that is very useful. The concepts may have been introduced before, but the scenarios are very close to real life situations and really break down how to use these tools & "bring it home". Does a great job of breaking down how we naturally process data/input cognitively and affectively. I know the book is focused on improving interpersonal and team communication skills for engineers but I would recommend this book for any professional looking to improve these skills. Additionally, the SOLAR and RECAP microskill tools discussed in the book can be used to improve/nurture personal relationships.-Overall: A Great tool to have in your toolbox!

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Amy Button-Denby

This is a gag publication, right?

2013年5月21日にアメリカ合衆国でレビュー済み

Vine先取りプログラムメンバーのカスタマーレビュー( 詳細 )

I'm an engineer. I work in teams. I occasionally get scolded for failings in my interpersonal communication skills, though my colleagues and managers love my tech writing and teaching skills. I figured this would be the perfect book for me to read and review. Sadly, no. I thought about giving this book a 2-star rating because the last couple of chapters' content was moderately well sequenced and explained, but the vast majority of it was downright painful and almost completely unhelpful.

The book starts poorly, with the preface and first couple of chapters particularly suffering from the authors using big words for no apparent reason. They don't illuminate subtleties of meaning - they just obfuscate the intended message. A couple of plots included in the preface confused me more than any potential added value, and the double-helix/base-pairs theme throughout seemed a poor representation of what the authors were trying to convey. Then the authors make things worse with endless run-on sentences, incomplete sentences, dubious punctuation, and improper compound words (mostly with self, e.g., "selfawareness"). And then there's "diffuse," used liberally and usually questionably or outright incorrectly in the last portion of the book. Dear Whitcombs: I do not think this word means what you think it means. Also, please define "multimodal" when you start using it at the beginning of the book, instead of near the end. I cannot emphasize this enough: they really really really needed to run this by a professional editor. Seriously, it's atrocious. With this writing style the authors immediately started to alienate me, and made me lose faith in the quality of the instruction yet to come. And then, throughout the book, I was so regularly distracted by the horrible writing/need for editing that I couldn't focus on the message. How can I trust a book this poorly written to teach me effective communication?

Here's a sample run-on, overblown sentence from page 6: "While this consequence of deficits in communication proficiencies is especially dramatic, it occurred on a spectrum of interpersonal and technical communication miscues that are a prevalent aspect of the engineering profession."

The information in most chapters is presented in a strange sequence. I have been trained in technical instruction, and one of the things they taught us was to tell the audience what you're going to teach them (overview), teach it, then tell them what you taught them (review). This helps understanding and retention. Most of these chapters start with a contextless example, then give the definition/overview of the topic, then maybe give a secondary minor example, and the review way at the end of the chapter is cursory, at best. I started reading the headings out of sequence to help me better understand the material. Most of the chapters are so short that they're over by the time the topic is barely introduced, and it doesn't feel like enough material to work with to learn how to apply the skill. Many of the "practice these skills" items ask the reader to objectively assess his or her own effect on others' understanding of the communicated information. This is not exactly straightforward, particularly to someone who's likely to be reading this book to try to understand why he or she has not been communicating effectively.

Chunks of many of the examples include extraneous, irrelevant text. Why tell me about what project with a fancy name that these hypothetical people are working on if it's never going to be used in the story? There's even one example that's outright repeated a few pages after it first appears, with no changes or additional information. In one of the final chapters, the authors try to say their six-step method is so much more advanced than the "typical" three-step method, except there's really only one difference - they've simply omitted one step from the "typical" list and instead included it in the following text, and they've combined two other items into a single line. Weak.

But ultimately...$40 for 140 pages? Of THIS?!? Where do I get me some of that good crack? Or do they have to charge that much because they know they aren't going to sell many copies, but still have to recoup the printing costs? Whatever the twisted logic there, this book is absolutely not worth $40. $5 OK, maaaybe $10 tops. But really, just keep on hunting for a quality text on engineering communication - this is not the book you're looking for.

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Rabia Khan

Overall, an effective tool to develop interpersonal skills

2013年7月15日にアメリカ合衆国でレビュー済み

Amazonで購入

As someone who can be prone to "awkard social" skills, I was looking forward to reading the Whitcomb's book. I read the book on a kindle, but even then the length of it was not bad at all and its an easy read. The Whitcomb's have inserted very relevant and practical vignettes of different types of social situations that can arise in an engineering classroom or work environment. I like that the authors offer actual phrases and examples on when to use those phrases. The exercises aide in understanding and development of "microskills", and while the rubrics provided will certainly help someone measure where they are at in developing the skills, I feel that most students will skip right over it.

I took a course in college on the same topic - developing interpersonal skills - and don't feel that I gained much more practical knowledge from the book. One reason may be that the book shares equal amount of discussion between thinking and assessing one's own feelings and thinking about and assessing another person's feelings. So, the practical discussion on how to blend the two microskills was refreshing. Overall, I would highly recommend the book.

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Nicholas Sterling

some useful info, but overly pedantic presentation

2013年6月27日にアメリカ合衆国でレビュー済み

Vine先取りプログラムメンバーのカスタマーレビュー( 詳細 )

I think that the topic this book addresses is more important than most engineers realize, and I was glad to see a book on the subject. Unfortunately, I found it a struggle to get through the book, mostly because of what seemed to me to be tedious and pedantic text. It almost seemed as though the authors thought that if they were writing for engineers they should make the book like an engineering document. Who knows, maybe that will actually work for some people -- it really didn't for me.

Probably the best part of the book, for me, was the section on conflict near the end. The book talks about how the emotional underpinnings in a conversation can completely hijack the technical content and spiral out of control, and what steps you can take to try to escape this disaster. The example given was not very realistic, but it arguably got the point across anyway.

I'd like to see somebody take a better stab at this, this time without trying to analyze the crap out of the subject. I suspect that to do a really good job you'd need a video presentation with some decent actors, showing a discussion going downhill and then backing up at various points to show what could have been done to avert the catastrophe.

The book wasn't a total loss for me, but it was not really up to my expectations.

2人のお客様がこれが役に立ったと考えています

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Philip Henderson

Effective Interpersonal and Team Communication Skills 4 Engineers

2013年5月9日にアメリカ合衆国でレビュー済み

Vine先取りプログラムメンバーのカスタマーレビュー( 詳細 )

Thank you for taking a stab at helping engineers communicate with each other. Engineers obviously require a great deal of help in this regard. As an executive coach I focus on helping my clients become outstanding empathic listeners. I coach my clients to learn this as a "way of being" instead of as a skill. The problem with teaching communication as a skill is that it is often unavailable when emotions overtake one. When my clients respond as empathic listeners, they immediately address the emotion in the communication.

The authors seem to believe that communication is another skill like algebra and calculus. Perhaps that is what engineers think communication is, if that is so, that is the reason they have problems in social and business settings. They mistakenly believe that communication can be taught without emotion overtaking the skill.

I hope this book inspires other writers to address this subject. This version does not appear as if it will succeed. Only someone who is obsessed with becoming an outstanding communicator would bother to follow the difficult path these authors have outlined. Nothing about it would be comfortable for a smart engineer who believed that he/she is correct and that the dunce on the other side of the table is just wrong. I had high hopes that I would learn something from these authors that I could incorporate in my practice. Alas, they have not helped me except to reinforce that listening is a way of being and never a skill.

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Effective Interpersonal and Team Communication Skills for Engineers ペーパーバック – 2013/3/11

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著者について

Clifford A. Whitcomb

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